Role OverviewThe IT Deskside Support Engineer is responsible for delivering hands-on, onsite technical support within healthcare facilities to ensure device reliability, end-user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smart hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care.
What You Will Do
The IT Deskside Support Engineer will be responsible for resolving incidents escalated by the Service Desk, providing in-person support for clinicians, nurses, researchers, and corporate staff, and troubleshooting and resolving hardware, OS, and peripheral issues. The role also involves performing full IMAC lifecycle activities, including new device deployments and refreshes, user onboarding and workstation setup, physical moves and reconfigurations, and device replacements and upgrades.
Why It Might Be a Fit
The ideal candidate will have strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards. The role requires the ability to work independently onsite with accountability, strong communication and interpersonal skills, and the ability to function under pressure in clinical environments.
Requirements
- Strong hands-on experience with Windows desktops and laptops
- Familiarity with ITSM tools (preferably ServiceNow)
- High attention to detail and documentation discipline
- Ability to work independently onsite with accountability
- Strong communication and interpersonal skills
- Ability to function under pressure in clinical environments
- Ability to lift and move IT equipment safely
- Willingness to travel within assigned field region
- Flexibility for after-hours or emergency support when required
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Pharmacy insurance
- Life insurance
- Accidental death & dismemberment insurance
- Disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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