Role OverviewThe IT Deskside Support Engineer is responsible for delivering hands-on, onsite technical support within healthcare facilities to ensure device reliability, end-user productivity, and zero disruption to clinical and business operations.
What You Will Do
Key responsibilities include onsite incident resolution, IMAC and deployment services, hardware and peripheral support, smart hands and data closet activities, healthcare environment sensitivity and compliance, ServiceNow and asset management discipline, and site rounding and preventive maintenance.
Why It Might Be a Fit
The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards. The ideal candidate will have strong hands-on experience with Windows desktops and laptops, common peripherals and printers, and basic networking concepts.
Requirements
- Strong hands-on experience with Windows desktops and laptops
- Common peripherals and printers
- Basic networking concepts
- ITSM tools (preferably ServiceNow)
- Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable)
- Itil Foundation Certification (Optional But Valuable)
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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