Role OverviewThe IT Deskside Support Engineer is responsible for delivering hands-on, onsite technical support within healthcare facilities to ensure device reliability, end-user productivity, and zero disruption to clinical and business operations.
What You Will Do
Key responsibilities include onsite incident resolution, IMAC services, hardware and peripheral support, smart hands and data closet activities, healthcare environment sensitivity and compliance, and ServiceNow and asset management discipline.
Why It Might Be a Fit
The ideal candidate will have strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.
Requirements
- Strong hands-on experience with Windows desktops and laptops
- Familiarity with ITSM tools (preferably ServiceNow)
- Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable)
- Itil Foundation Certification (Optional But Valuable)
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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