Role OverviewThe IT Deskside Support Engineer is responsible for delivering hands-on, onsite technical support within healthcare facilities to ensure device reliability, end user productivity, and zero disruption to clinical and business operations.
What You Will Do
The role provides physical presence and smart hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care. This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device level, and site-specific support activities.
Why It Might Be a Fit
The IT Deskside Support Engineer is fully accountable for business hours & non-business hours on-call support, onsite incident and request execution quality, physical device availability and readiness, accurate asset tracking and lifecycle updates, safe handling of equipment in clinical environments, and timely resolution of issues escalated from Service Desk.
Requirements
- Strong hands-on experience with Windows desktops and laptops
- Familiarity with ITSM tools (preferably ServiceNow)
- Ability to work independently onsite with accountability
- High attention to detail and documentation discipline
- Ability to function under pressure in clinical environments
- Strong sense of ownership and reliability
- Ability to lift and move IT equipment safely
- Willingness to travel within assigned field region
- Flexibility for after hours or emergency support when required
- Adherence to organizational security and safety policies
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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