Role OverviewThe IT Deskside Support Engineer is responsible for delivering hands-on, onsite technical support within healthcare facilities to ensure device reliability, end user productivity, and zero disruption to clinical and business operations.
What You Will Do
Key responsibilities include onsite incident resolution, IMAC & deployment services, hardware & peripheral support, smart hands & data closet activities, healthcare environment sensitivity & compliance, and ServiceNow & asset management discipline.
Why It Might Be a Fit
The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.
Requirements
- Strong hands on experience with Windows desktops and laptops
- Common peripherals and printers
- Basic networking concepts
- Remote support coordination tools
- Familiarity with ITSM tools (preferably ServiceNow)
- Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable)
- Itil Foundation Certification (Optional But Valuable)
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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