Role OverviewThe IT Deskside Support Engineer is responsible for delivering hands-on, onsite technical support within healthcare facilities to ensure device reliability, end-user productivity, and zero disruption to clinical and business operations.
What You Will Do
Key responsibilities include onsite incident resolution, IMAC services, hardware and peripheral support, smart hands and data closet activities, healthcare environment sensitivity and compliance, and ServiceNow and asset management discipline.
Why It Might Be a Fit
The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.
Requirements
- Strong hands-on experience with Windows desktops and laptops
- Familiarity with ITSM tools (preferably ServiceNow)
- High attention to detail and documentation discipline
- Ability to work independently onsite with accountability
- Strong communication and interpersonal skills
- Ability to function under pressure in clinical environments
- Strong sense of ownership and reliability
- Ability to lift and move IT equipment safely
- Willingness to travel within assigned field region
- Flexibility for after hours or emergency support when required
- Adherence to organizational security and safety policies
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
]]>