Role OverviewThe IT Deskside Support Engineer is responsible for delivering hands-on, onsite technical support within healthcare facilities to ensure device reliability, end-user productivity, and zero disruption to clinical and business operations. This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device-level, and site-specific support activities.
What You Will Do
The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards. Key responsibilities include onsite incident resolution, IMAC and deployment services, hardware and peripheral support, smart hands and data closet activities, healthcare environment sensitivity and compliance, ServiceNow and asset management discipline, and site rounding and preventive maintenance.
Why It Might Be a Fit
The ideal candidate will have strong hands-on experience with Windows desktops and laptops, common peripherals and printers, basic networking concepts, and remote support coordination tools. Familiarity with ITSM tools (preferably ServiceNow) is also required. The candidate will be able to work independently onsite with accountability, function under pressure in clinical environments, and have a strong sense of ownership and reliability.
Requirements
- Strong hands-on experience with Windows desktops and laptops
- Common peripherals and printers
- Basic networking concepts
- Remote support coordination tools
- Familiarity with ITSM tools (preferably ServiceNow)
- Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable)
- Itil Foundation Certification (Optional But Valuable)
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
- Performance-based bonuses subject to company policies
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