IT DESKTOP SUPPORT TECHNICIAN II - Green Bay, WI

Nsight
Green Bay, WI
Job Description
The Desktop Technician II role is a continuation of the Desktop Technician position with expanded responsibility for project coordination, endpoint lifecycle management, and modern device management technologies. This role provides second-level support and maintenance within the organization’s desktop computing environment across all company locations.

Requirements

  • Associate's degree or equivalent experience required; Bachelor’s degree (B.A./B.S.) preferred.
  • Three to seven years of experience supporting a LAN/WAN environment with 250+ workstations.
  • Strong experience with Windows operating systems, Microsoft Office, and associated productivity applications.
  • Hands-on experience with Microsoft Intune (Endpoint Manager) for device compliance, configuration profiles, and application deployment.
  • Experience supporting Windows Autopilot for zero-touch or user-driven device provisioning.
  • Experience configuring and maintaining Windows Kiosk and shared-device environments.
  • Familiarity with application packaging, deployment, and automation tools, such as Patch My PC, including application updates and third-party patching.
  • Experience troubleshooting hardware, operating system, and application issues in an enterprise environment.
  • CompTIA A+, Microsoft certifications (e.g., Modern Desktop Administrator), or equivalent technical certifications are desired.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
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