IT Development Business Analyst

The IT Development Business Analyst serves as the primary liaison between ORNL Federal Credit Union's business units and the Enhancements & Integrations department. This role is responsible for identifying, analyzing, and documenting business needs across the organization and translating them into clear, actionable requirements for technology solutions.

What You Will Do

Conduct discovery sessions, interviews, and workshops with stakeholders to understand current processes, pain points, and improvement opportunities. Analyze business processes and workflows, documenting current state and recommending future state solutions.

Why It Might Be a Fit

This position requires strong analytical and critical thinking skills, excellent communication skills, and strong facilitation and stakeholder management skills.

Requirements

• Minimum three years of experience as a Business Analyst, Product Owner, or similar role in technology or operations
• Demonstrated experience in requirements gathering, process analysis, and documentation for system enhancements, integrations, and/or automation initiatives
• Familiarity with SDLC methodologies (Agile, Scrum, or Waterfall) and working with cross-functional IT and business teams
• Experience with business process mapping tools and techniques; exposure to low-code automation or RPA platforms is preferred
• Understanding of control, documentation, and audit considerations in regulated environments (e.g., NCUA, FFIEC, GLBA) is preferred
• Experience in financial services or credit unions is preferred
• Bachelors degree in Business Administration, Information Systems, Finance, or in a closely related field, OR an equivalent combination of education, training, experience, or military experience is required
• Professional certifications such as CBAP, CCBA, PMI-PBA, or Agile/Product Owner certifications is preferred

Benefits

• Healthcare
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays