Role OverviewThe IT Field Technician provides hands-on technical support to end users and supports the IT Link Walk-In Center. This position is responsible for resolving hardware, software, and connectivity issues while delivering a professional and customer-focused support experience.
What You Will Do
Provide onsite and walk-in technical support for end-user hardware, software, and connectivity issues, troubleshoot and resolve incidents and service requests, and perform basic desktop and laptop hardware repairs and upgrades.
Why It Might Be a Fit
The ideal candidate will have 2–3 years of relevant onsite IT support experience, strong verbal and written communication skills, and experience supporting Windows, macOS, Microsoft Office 365, mobile devices, printers, peripherals, and basic network infrastructure.
Requirements
- 2–3 years of relevant onsite IT support experience within the local country
- Strong verbal and written communication skills in English and the applicable local language
- Strong interpersonal, customer-service, and problem-solving skills
- Working knowledge of ServiceNow or a comparable IT service-management platform
- Experience supporting Windows, macOS, Microsoft Office 365, mobile devices, printers, peripherals, and basic network infrastructure
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