Role OverviewThe IT Help Desk Coordinator will provide technical support to employees across multiple departments, troubleshoot technical issues, and help maintain reliable and secure IT systems. This is a hands-on problem solver role in a fast-paced manufacturing environment.
What You Will Do
Provide technical support for desktop and laptop computers, troubleshoot and resolve hardware and software issues, maintain and troubleshoot security camera systems, and perform administrative tasks in Microsoft 365.
Why It Might Be a Fit
The ideal candidate is a proactive, collaborative, and detail-oriented individual with strong problem-solving, organizational, and multitasking skills, and excellent communication and interpersonal skills.
Requirements
- Associate or bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- Experience supporting Microsoft-based IT environments, including Microsoft 365
- Hands-on experience troubleshooting computer hardware, software, and network connectivity issues
- Familiarity with business IT equipment, peripherals, and mobile devices
- Strong problem-solving, organizational, and multitasking skills
- Excellent communication and interpersonal skills
- A proactive, collaborative, and detail-oriented approach to work
- Ability to adapt to changing priorities and work effectively in a fast-paced environment
Benefits
- 401(k) retirement plan with employer contributions
- Medical, dental, and vision insurance
- Life insurance
- Long-term disability insurance
- Paid time off (PTO)
- Employee assistance program (EAP)
- Employee discount
- Employee referral program
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