IT Help Desk

Current Openings
Any Location, GA
Job Description
Provide first-level technical support by answering inbound customer calls and diagnosing reported issues. Troubleshoot and resolve hardware, software, network, and application issues while partnering with customers to reach resolution.

Requirements

  • College degree or equivalent professional experience required
  • HDI certification (Support Center Analyst, Desktop Support Technician, or Customer Service) and ITIL Foundation certification preferred
  • 4+ years of help desk or call center experience
  • 1+ year of experience with incident/problem tracking or IT service management tools
  • Experience with automated call distributor (ACD) phone systems
  • Working knowledge of Knowledge-Centered Support (KCS) principles
  • Experience with SQL commands and basic database manipulation
  • Familiarity with Linux systems (preferred)
  • Experience troubleshooting network connectivity issues
  • Experience with Active Directory and Microsoft Office 365 (preferred)
]]>