Role OverviewLeads IT support operations, manages internal team performance, and oversees incident, problem, and request management processes.
What You Will Do
Manage escalations, collaborate with infrastructure and cybersecurity teams, and drive process improvement and automation initiatives.
Why It Might Be a Fit
Requires experience managing IT support functions, strong understanding of IT service management processes, and ability to lead teams and handle escalations.
Requirements
- Experience managing IT support, service desk, or end-user support functions.
- Strong understanding of IT service management processes (incident, problem, change management).
- Ability to lead teams, manage service performance, and handle escalations.
- Experience working with enterprise IT environments and support tools.
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