Role OverviewThe IT Help Desk Specialist will support IT initiatives across the brand platform, interfacing with end users and their equipment for 'Level 1' break/fixes, and owning new hire and termination processes. This is a customer-focused role serving as the first point of contact for technical support.
What You Will Do
The main day-to-day responsibilities include interfacing with end users, owning new hire and termination processes, assisting with scheduled maintenance, and working collaboratively with IT Support Level 2&3 Specialist on implementing security policies and testing new software utilities.
Why It Might Be a Fit
The ideal candidate will have certification from an accredited IT program, experience in handling both hardware and software challenges, and strong communication and intra-personal skills. This role offers opportunities for growth, collaboration with global teams, and contributing to solutions that extend beyond the business.
Requirements
- 0-2 years of experience
- Demonstrated proficiency in IT security troubleshooting skills
- Demonstrated proficiency with Windows operating system
- Demonstrated proficiency with MS Office packages (Outlook, Excel, Word, Access, Teams)
- Basic knowledge of overall networking equipment
- Strong attention to documentation, detail and organization
- Willingness to research and investigate new software
- Customer-focused and service-oriented – results driven
- High degree of initiative and follow through with IT team on projects
Benefits
- Health/dental/vision
- Long term/short term disability
- Life insurance
- HSA/FSA
- Matching retirement plans
- Paid vacation
- Parental leave
- Employee stock purchase plan
- Paid leave for volunteer work in your community
- Training opportunities
- Professional talent management and succession planning
- Corporate health well-being initiatives
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