Role OverviewThe IT Help Desk Specialist is responsible for end-user support for hardware, software, and network to achieve 24/7 secure, reliable, and efficient operations. This includes computer and telecommunications services and all ancillary support services and equipment. The Help Desk Specialist will maintain hardware, including workstations and phone systems, and processes employee change event requests, hardware and software purchases, and IT asset and contract tracking.
What You Will Do
The IT Help Desk Specialist will perform basic troubleshooting and analysis, maintain IT asset and contract tracking, and process employee change event requests, hardware and software purchases, and email account management. The Help Desk Specialist will also maintain phone account management, network maintenance, and demonstrate knowledge of and support each entity's mission and vision.
Why It Might Be a Fit
The ideal candidate will have 1-3 years of desktop support experience, Microsoft 365 (Office 365, Entra ID, Intune) experience, and proven experience in maintaining workstations, managing cloud-based solutions, configuring and supporting VoIP systems, and troubleshooting complex application issues.
Requirements
- 1-3 years of desktop support experience
- Microsoft 365 (Office 365, Entra ID, Intune) experience
- Proven experience in maintaining workstations, managing cloud-based solutions, configuring and supporting VoIP systems, and troubleshooting complex application issues
Benefits
- Competitive salary
- Benefits package
- Paid time off
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
- Paid holidays
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