IT Help Desk Support I (Hybrid-Remote)

California FAIR Plan Association
Los Angeles, CA
Remote
Job Description
The IT Help Desk Support I role provides technical support to users on LAN/WAN and Cloud environments, assists with server and network support, and performs end user training and IT operational tasks.

Requirements

  • Associate's degree in IT/Computer Science and/or 2 years of experience
  • 2 years hands-on hardware troubleshooting experience
  • Working technical knowledge of Windows Server and Windows operating systems
  • Microsoft Windows Active Directory and Office 365 apps
  • Knowledge of configuring and managing Microsoft Intune and Autopilot (preferred)
  • Minimum 1 year application support experience with Microsoft 365 and CRM solutions
  • MSP (Managed Service Provider) experience (preferred)
  • Working technical knowledge of industry standards regarding network hardware and protocols
  • CompTIA's A+ certification (required)
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