Role OverviewThe IT Help Desk Support Specialist – Tier II provides intermediate-level technical support for enterprise information technology systems at Aberdeen Proving Grounds (APG), MD. The position supports mission readiness by maintaining operational continuity across end-user systems and services.
What You Will Do
Troubleshoot and resolve hardware, software, operating system, and network connectivity issues escalated from Tier I. Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
Why It Might Be a Fit
The ideal candidate will have experience troubleshooting Windows operating systems and standard enterprise software applications, as well as working knowledge of networking fundamentals.
Requirements
- Experience troubleshooting Windows operating systems and standard enterprise software applications.
- Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and Active Directory.
- Experience supporting enterprise-level IT environments.
- DoD 8570/8140 compliant certification (e.g., Security+, A+, Network+, or equivalent).
- Ability to obtain and maintain required security clearance.
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