It Help Desk Support Technician - IT

Beacon Specialized Living
Madison, WI
Category Healthcare
Job Description
This position is responsible for ensuring that all primary responsibilities are delivered in compliance with the company’s policies and procedures, Joint Commission standards, Licensing and Regulatory Affairs (LARA), HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies.

Requirements

  • Serve as IT support for all users that fall under BSLS.
  • Prepare and build workstations and home devices.
  • Perform troubleshooting of Corporate and Home level devices (Workstations, Laptops, iPads, Printers, etc.).
  • Handle user management across multiple applications used by BSLS.
  • Provide advanced technical support for hardware, software, and network issues.
  • Diagnose and resolve complex IT problems.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with the latest technology trends and best practices.
  • Assist with intake as needed.
  • Field work/Site visits in support of the above as needed.

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Retirement Plan
  • Life Insurance
  • Disability Insurance
  • Health Savings Account
  • Flexible Spending Account
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