Role OverviewJoin a mission-driven organization making a global impact. This role provides first-line technical support to employees and reports directly to the Systems Administrator. The ideal candidate is comfortable wearing multiple hats, willing to get their hands dirty, and ready to travel to different company locations for hands-on work.
What You Will Do
Respond to help desk tickets, troubleshoot and resolve hardware and software issues, set up new user accounts, and document all support interactions. Travel to different company locations for hands-on work such as security camera and cabling installations.
Why It Might Be a Fit
This is a great opportunity for someone early in their IT career to build foundational troubleshooting, customer service, and physical infrastructure skills in a supportive, fast-paced environment.
Requirements
- High school diploma or equivalent required
- 0–1 year of experience in a help desk, customer service, or technical support role
- Basic understanding of Windows and/or macOS operating systems
- Familiarity with common business software (Microsoft Office/Google Workspace, email clients)
- Strong communication skills and a customer-service mindset
- Ability to explain technical concepts to non-technical users in a clear, patient manner
- Strong problem-solving skills and attention to detail
- Ability to prioritize and manage multiple support tickets simultaneously
- Valid driver's license required
- Ability to lift and move IT and installation equipment (up to 40 lbs)
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Accidental Death and Dismemberment (AD&D) insurance
- 401k plan
- Paid vacation
- Sick leave
- 9 paid holidays
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