Role OverviewWe're looking for an IT Help Desk Technician who is passionate about technology and helping people use it effectively. This is an entry-level role with opportunities for professional growth and development and a path for advancement.
What You Will Do
Field requests and provide courteous and professional remote support for software, hardware, and peripheral issues. Troubleshoot and resolve issues independently or escalate more complex issues with detailed documentation.
Why It Might Be a Fit
You'll contribute to and improve internal knowledge bases and checklists, and have opportunities for career growth and development.
Requirements
- 2+ years of experience in IT support, including desktop troubleshooting, networking, and Active Directory
- Strong customer service mindset
- Excellent communication skills, both written and verbal
- Ability to work independently, manage time effectively, and meet deadlines
- Familiarity with technologies such as Microsoft Office 365, Windows Server, and ConnectWise Manage, Automate, and Control
Benefits
- Paid Time Off (PTO)
- Medical, dental, and vision coverage
- 401(k) plan with company matching contributions
- Profit-sharing opportunities
- Paid parental leave
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