Role OverviewThe IT Help Desk Technician will assist the corporate information technology team by providing IT-related customer support to 100+ sites via help desk, email, and phone. This position is based in Greenville, SC, and supports a team of employees across multiple locations.
What You Will Do
The successful candidate will respond to inquiries, diagnose and resolve issues, and escalate priority issues as needed. They will also maintain accurate records in a database and follow up with centers to verify issues have been resolved.
Why It Might Be a Fit
The ideal candidate will have a strong customer focus, excellent communication skills, and the ability to troubleshoot effectively. They will also be able to learn and take initiative to solve problems in a fast-paced environment.
Requirements
- Minimum of one year of multi-site help desk or call center experience
- Working knowledge of basic Windows 10, Office 365 Office Suite, and iOS issues
- Working knowledge of NVR
- Computer proficiency, including with online ticketing systems and remote support tools
Benefits
- Competitive pay
- Discounted childcare
- Same day pay available
- Referral bonus
- Fantastic benefits package
- Affordable Blue Cross Blue Shield plans
- Company-paid life insurance
- 401K retirement plan
- Employee wellness program
- Paid time off
- 7 paid holidays
- Monday-Friday schedule
- Employee discounts on major brands like Verizon
- Paid Birthday holiday
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