Role OverviewAs an IT Helpdesk Associate, you will help resolve computer hardware, software, and security-related issues for Torrid employees. You will work closely with other IT teams to escalate issues outside your scope of knowledge and/or expertise. Your goal is to provide a fantastic customer experience with every interaction.
What You Will Do
Your main responsibilities will include providing technical and procedural support, resolving user issues, managing service requests, investigating and diagnosing incidents, and ensuring data is accurately collected and followed up on through ServiceNow.
Why It Might Be a Fit
You will be a good fit for this role if you have 2+ years of IT Service Desk experience, particularly with Microsoft Windows Desktop, Windows Server, Office/M365, and Active Directory. Bonus points if you have experience using ServiceNow, working in the retail industry, or supporting creative teams with Adobe's suite of products.
Requirements
- 2+ years IT Service Desk experience
- 2+ years of experience with Microsoft Windows Desktop, Windows Server, Office/M365, and Active Directory
- Experience providing support for PC, Apple Mac, MacBook, and MacOS as well as iOS and Android mobile devices
Benefits
- Competitive compensation
- 401k with company matching contribution
- Potential to earn company performance-based bonuses
- Comprehensive wellness package including medical, dental, vision, and Flexible Spending Account
- Generous 50% employee discount and access to employee-only sales
- Support for up to 32 hours annually for volunteering in the community
- Tuition reimbursement program
- Employee Assistance Program (EAP)
- Discounts on entertainment tickets and more
- Opportunity for upward mobility
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