IT Helpdesk Intern

Requirements

• Provide first-level technical support
• Respond to helpdesk tickets, emails, and phone inquiries
• Assist with troubleshooting common issues
• Support user account management
• Help install, configure, and update software applications and operating systems
• Assist with onboarding and offboarding processes
• Maintain accurate documentation of issues, resolutions, and IT procedures
• Support inventory tracking of IT equipment and supplies
• Escalate more complex technical issues to senior IT staff as needed
• Participate in IT projects and process improvement initiatives as assigned