IT Helpdesk Manager

ASRC Federal
San Francisco, CA
Job Description
Agile Decision Sciences LLC is seeking an experienced IT Helpdesk Manager to lead daily IT support operations for an Environmental Protection Agency (EPA) contract in San Francisco, CA. The ideal candidate thrives on delivering exceptional customer service and optimizing processes. This role is contingent upon contract award.

Requirements

  • Bachelor’s degree (preferred) and a minimum of 6 years of related IT support or IT operational leadership experience, or an equivalent combination of education and experience
  • Proven ability to manage a technical support team in a fast-paced environment
  • Strong understanding of Helpdesk operations, modern ticketing systems, and IT service management (ITSM) frameworks
  • Excellent communication and customer-relationship skills with the ability to interface effectively with government stakeholders
  • Experience coordinating technical projects or system implementations
  • Strong problem-solving skills with the ability to balance technical, operational, and customer priorities
  • US citizenship to meet contract requirements and successfully complete a government issued background investigation

Benefits

  • Health care
  • Dental
  • Vision
  • Life insurance
  • 401(k)
  • Education assistance
  • Paid time off including PTO, holidays, and any other paid leave required by law
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