IT Helpdesk Specialist

Mantech
Any Location, VA
Job Description
Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology. MANTECH seeks a motivated, career and customer-oriented IT Helpdesk Specialist (Executive Support) to join our team in Herndon, VA.

Requirements

  • Provide high-touch,
  • desktop support for C-suite executives, demonstrating a high degree of technical competency, discretion, and responsiveness.
  • Monitor, track, and prioritize assigned tasks and trouble tickets, assisting with incident routing, assignment, and escalation where applicable.
  • Deploy software and provide advanced desktop support for Windows Operating Systems, Microsoft Office/Google suites, and Adobe software.
  • Support and troubleshoot user access within a modern Zero Trust environment, utilizing Netskope for security and Okta/RSA for identity authentication.
  • Administer and troubleshoot Zoom and Google Meet/Chat for VoIP telephony services and collaborative tools.
  • Diagnose and resolve complex network connectivity issues and provide hands-on support for office hardware such as Xerox printers, DTEN boards, and poly conferencing phones.
  • Issue, troubleshoot, and maintain inventory of RSA/PKI security tokens and Multi-Factor Authentication (MFA) tools.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
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