IT Helpdesk Technician II

Hope Enterprise Corporation
Atlanta, AL
Job Description
IT Helpdesk Technician II provides first-and second-level technical support for company systems, applications, and end users, troubleshooting hardware and software issues, supporting Windows and macOS environments, and assisting with technology deployments. The ideal candidate demonstrates strong technical, problem-solving, and customer service skills while ensuring efficient and secure technology operations.

Requirements

  • Provide Tier 1 and Tier 2 technical support through the help desk ticketing system, email, and instant messaging platforms
  • Troubleshoot and resolve issues related to hardware, software, operating systems, and connectivity issues for Windows and macOS environments
  • Assist with hardware and software installations, upgrades, and deployments
  • Support new employees onboarding and offboarding, including workstation setup, system access, and equipment provisioning
  • Monitor support trends and recurring issues; document findings and recommend solutions or system improvements

Benefits

  • Paid Vacation and Sick Time
  • 11 Paid Holidays
  • 401(k) with Company Match
  • Medical, Dental, and Vision Benefits
  • Flexible Spending Account (FSA)
  • Disability Benefits
  • Life Insurance, Critical Illness, Accident
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement, Professional Development
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