IT Infrastructure Technician

Avery Dennison
Painesville, OH
Job Description
Join Avery Dennison's Infrastructure & Operations (I&O) team and be a catalyst for our digital future! We are shifting our operating model from reactive support to proactive innovation and strategic value delivery. As a IT Infrastructure Technician, you will be a critical, hands-on IT Technician, driving efficiency, resilience, and a superior digital experience across several sites.

Requirements

  • Provide Technical & OT Support: Serve as the go-to technical expert, resolving complex issues across IT infrastructure (network, hardware, cybersecurity, database) and mission-critical Operational Technology (OT) within our manufacturing sites.
  • Drive Process and Innovation: Proactively collaborate with colleagues to streamline processes, champion innovative solutions, and ensure that IT changes, including the shift to agile methodologies, are seamlessly adopted by local teams.
  • Orchestrate and Deliver Projects: Lead the successful execution of IT projects—from hardware refreshes to security rollouts—ensuring they are on-time, within budget, and align with company standards.
  • Manage End-to-End Asset Lifecycle: Oversee the full lifecycle of IT assets (laptops, desktops, mobile devices, thin clients) from procurement and deployment to maintenance and decommissioning.
  • Champion Service Excellence: Act as a trusted advisor and business liaison, providing timely, accurate support and advocacy for digital workplace technologies to ensure users have a positive experience.
  • Apply ITIL Principles: Leverage ITIL best practices for change management, incident resolution, and continuous problem prevention to maintain a highly available and resilient service environment.

Benefits

  • Health & wellness benefits starting on day 1 of employment
  • Paid parental leave
  • 401K eligibility
  • Tuition reimbursement
  • Employee Assistance Program eligibility / Health Advocate
  • Paid vacation and paid holidays
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