Role OverviewThe IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT.
What You Will Do
Provide Level 2 support related to Manufacturing/EPLO/GQO issues, develop knowledge base articles on common issues and day to day support, and work on approved Global IT Projects.
Why It Might Be a Fit
The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner.
Requirements
- Bachelor’s Degree/Diploma in Computer Information Systems, or equivalent preferred
- Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage
- ITIL Foundations certification preferred
- At least 2 years of experience in the field or in a related area required
- Strong communication and relationship skills
- Demonstrated ability to lead through influence
- Demonstrated ability to manage and execute competing priorities in a fast-paced environment
- Strong critical thinking / problem solving skills
- Experience with IT systems in a manufacturing and R&D environment is preferred
]]>