IT Network & System Administrator (Contract-to-Permanent)

The System Administrator administers, monitors, and supports the agency's enterprise infrastructure and cloud environments, ensuring system availability, security, and performance for approximately 125 staff members. This position works closely with the Chief Technology Officer and senior technical staff. The role is responsible for cloud & virtualization infrastructure, Microsoft 365 & collaboration, vendor management & coordination, security & compliance, documentation & knowledge management, and end-user & helpdesk support.

What You Will Do

Administer and support Citrix DaaS environment, including session management, image updates, and user access. Support Nutanix hyperconverged infrastructure (HCI) including cluster health, VM management, and storage. Administer Microsoft 365 tenant including Exchange Online, SharePoint, Teams, OneDrive, and Intune. Manage Teams Phone including user provisioning and troubleshooting. Maintain Azure Active Directory / Entra ID, conditional access policies, and licensing.

Why It Might Be a Fit

The ideal candidate will have demonstrated experience administering two or more of the following platforms: Citrix DaaS and Desktops, Amazon Web Services (AWS), Microsoft 365, or Nutanix HCI. Experience managing and escalating vendor support relationships, including holding vendors accountable to SLAs, is also required. Strong understanding of networking fundamentals, including DNS, DHCP, TCP/IP, VPN, and firewall concepts, is essential.

Requirements

• A bachelor’s degree in information technology, Computer Science, or a related field is required.
• Relevant professional experience and industry certifications are highly valued and may be considered in evaluating candidates.
• Demonstrated experience administering two or more of the following platforms: Citrix DaaS and Desktops, Amazon Web Services (AWS), Microsoft 365, or Nutanix HCI.
• Experience managing and escalating vendor support relationships, including holding vendors accountable to SLAs.
• Strong understanding of networking fundamentals, including DNS, DHCP, TCP/IP, VPN, and firewall concepts.
• Ability to create and maintain clear technical documentation, runbooks, and SOPs.
• Excellent problem-solving, communication, and writing skills, including the ability to explain technical concepts to non-technical audiences.
• Ability to work independently and manage competing priorities in a small team environment.
• Adheres to Commonwealth of Massachusetts EOTSS security guidelines, standards, policies, and procedures.
• Maintains the confidentiality and security of highly sensitive data.

Benefits

• Hourly rate of $50-$55/hour (based on experience)
• Comprehensive benefits of Commonwealth employment, including enrollment in the State Employees' Retirement System, health and dental insurance, paid leave, and paid holidays.
• Comprehensive benefits package, including employee benefits and rewards.