Role OverviewThe IT Operations Analyst will perform administrative and operational support functions under the direction of ATSS administrators and leadership. The role requires collaboration with CP&M departments to create SOPs & Process Documents. The individual will be responsible for the review, analysis, and optimization of related aspects of current and future processes.
What You Will Do
The IT Operations Analyst will perform tasks such as login into servers, network devices, and software to perform configuration, backups, firmware updates, software updates, create backup configuration files, software installation, documentation, and configure & troubleshoot network devices, servers, client application, and application-specific workstations.
Why It Might Be a Fit
The ideal candidate will have familiarity with Service Now Requests and intake, Infoblox, Asset Management, general networking & Systems Administration, and will be able to provide administrative 'hands-and-feet' support, deliver departmental Tier 1 application support, perform Tier 1 ticket triage and fulfillment, and escalate issues to appropriate technical resources as needed.
Requirements
- Familiarity with Service Now Requests and intake
- Familiarity with Infoblox, Asset Management
- Familiarity with general networking & Systems Administration
- Login into servers, network devices, and software to perform configuration, backups, firmware updates, software updates, create backup configuration files, software installation, documentation, and configure & troubleshoot network devices, servers, client application, and application-specific workstations
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