IT Operations Engineer, Corporate Engineering

Vanta
San Francisco, CA
Category Engineering
Job Description
As an IT Operations Engineer at Vanta, you’ll help ensure employees have the tools and support they need to do their best work, whether remote or in-office. The Corporate Engineering team is responsible for delivering a secure, reliable tech experience to every Vantan.

Requirements

  • Provide timely, high-quality IT support to Vanta’ns in-office and remotely across time zones
  • Handle onboarding and offboarding logistics, including account provisioning and hardware management
  • Own the setup, maintenance, and reliability of in-office technology (AV, networking, etc.) in our flagship office
  • Administer SaaS tools such as Google Workspace and Okta
  • Help manage macOS devices via Jamf and assist with security/compliance configurations
  • Document workflows and improve IT processes for scale
  • Participate in an on-call rotation for urgent support issues
  • Create and maintain clear, user-friendly documentation for internal processes, tools, and workflows
  • Communicate clearly and confidently, translating technical issues into approachable language
  • Provide timely, thoughtful support with a strong focus on the end-user experience
  • Bring hands-on experience with SaaS tools like Google Workspace, and know how to scale them effectively
  • Understand identity and access management best practices, ideally with experience using Okta
  • Comfortable supporting macOS environments and managing a distributed device fleet (bonus points for Jamf experience)
  • Collaborate effectively across teams, building strong relationships with partners in People, Security, Workplace, and other key teams
  • Thrive in fast-paced, high-growth environments with shifting priorities
  • Take initiative and operate effectively with minimal oversight
  • Ability to work in our San Francisco office in a hybrid setting (3-4 days a week)
  • Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact

Benefits

  • Industry-competitive salary and equity
  • Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
  • 16 weeks fully-paid Parental Leave for all new parents
  • Health & wellness stipend
  • Remote workspace, internet, and cellphone stipend
  • Commuter benefits for team members who report to the SF and NYC office
  • Family planning benefits
  • Matching 401(k) contribution with immediate vesting
  • Flexible PTO policy, plus 80 hours of Sick Time
  • 11 company-paid holidays
  • Virtual team building activities, lunch and learns, and other company-wide events!
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