IT Operations Service Management, Senior Advisor

Join the Clean Energy Revolution as an IT Operations Service Management, Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. You'll be responsible for providing application services to meet SCE business needs in the Transmission and Distribution (T&D) Grid Resiliency portfolio. You will have a key role in supporting our PSPS, Vegetation Management and Inspections applications, and will partner and effectively collaborate with the business and other operational towers within IT to ensure operational efficiency.

What You Will Do

Day-to-day activities include ensuring ITSM key metrics are effectively able to measure processes in terms of Compliance, Quality, Performance and Value, and executing IT service management framework, governance processes, policies, standards and procedures to deliver quality IT services and improve execution effectiveness.

Why It Might Be a Fit

As an IT Operations Service Management, Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. You will work with stakeholders to communicate vision, benefits and customer deliverables, and will be accountable for data backups in offices to ensure business continuity in the event of a disaster or hardware failure.

Requirements

• Ten or more years of experience as an IT Administrator
• Experience in monitoring the availability and quality of IT services, typically across sites, infrastructure components or application landscapes
• Bachelor’s degree in information technology or equivalent years of job experience
• Knowledge of Information Technology Infrastructure Library (ITIL) practices, processes, and principles
• Experience of working in IT Operations in a managed services environment
• Prior T&D experience and/or knowledge in electric utility industry
• Understanding of agile workflow process and ensures business requirement and technical requirements are clearly documented and aligned
• Technical experience in application development & maintenance, Integration systems, databases, and job scheduling environment
• Service and Performance management experience, with emphasis on operational responsibility of multiple applications and database environments
• Good understanding of applications such as ArcGIS, AutoCAD Map3D, SalesForce, Palantir, and their related Interfaces, and databases HANA, Oracle, SQL
• Incident Management, Problem Management, Vendor Management
• Ability to communicate and build relationships outside IT
• Strong full-stack fundamentals with depth in data platforms
• Software engineering experience
• Proficiency in Python including frameworks like PySpark or Polars
• Understanding of data pipeline architecture
• Experience with Foundry Pipeline Builder, Code Repositories, or Data Connection

Benefits

• Relocation may apply to this position
• Up to 60% traveling and being out in the field throughout the SCE service territory
• Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation
• Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties