Role OverviewThe IT Operations Technician will provide technical support to Nucor Data Systems, configuring, operating, and maintaining various enterprise-wide systems, and supporting internal IT partners across the enterprise. This position will be based onsite at either our Nucor Data Systems location in Frankfort, KY or Madison, IN. The selected candidate will provide support for both locations and must be willing to travel regularly, typically 60/40, between Frankfort and Madison.
What You Will Do
Provide technical support to employees using phone, email, chat, and the ticketing system; provide in-person support to onsite employees and remote support to other locations. Order, configure, and deploy new equipment and manage used inventory. Troubleshoot and maintain IT infrastructure equipment such as computers/laptops, phones, servers, access control systems, and network devices.
Why It Might Be a Fit
Candidates must be legally authorized to work in the US (Nucor Business Technology (NBT) will not sponsor the need for a visa now or in the future). Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
Requirements
- 1-year technical experience supporting users with hardware, software, administration, and IT customer support as defined in the responsibilities
- IT related associate degree, or 2 years of equivalent recent experience
Benefits
- Medical, Dental, Vision, and Disability Insurance
- 401K and Roth accounts
- Profit sharing
- Pay-for-performance bonuses
- Paid parental leave
- Tuition reimbursement
- Stock program
- Scholarships
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