Role OverviewHaweo LLC is seeking an ITSM professional to help our client achieve effectiveness and efficiency in the delivery and support of IT services. The candidate will support the implementation and maturation of ITIL processes through documentation of processes, procedures, and work instructions. You will support process owners, process managers, service owners, and service managers with meeting support, documentation, collaboration, and continuous improvement initiatives.
What You Will Do
Provide support and contribute subject matter expertise to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings in support of IT service management. Actively contribute process improvement and oversight ideas to one or more working groups of ITSM practitioners in support of Government goals and requirements.
Why It Might Be a Fit
Must possess or be able to immediately obtain ITIL4 Foundations Certification. Must possess DoD Secret clearance. Excellent writing and communication skills. Above average skills with MS Office programs including Teams, Word, PowerPoint, Excel, and Visio.
Requirements
- Must be local to the Quantico, VA area with ability to attend meetings as required at customer or corporate site up to three days per week with day-before notice
- BS or BA degree in a Business Management, IT, or other relevant discipline from an accredited college/university
- Minimum of 3 years of experience supporting service management
- Must possess or be able to immediately obtain ITIL4 Foundations Certification
- Must possess DoD Secret clearance
- Excellent writing and communication skills
- Above average skills with MS Office programs including Teams, Word, PowerPoint, Excel, and Visio
Benefits
- Highly competitive benefits package
- USD $90,000.00 - USD $100,000.00 /Yr.
]]>