Role OverviewWe're looking for a well-rounded Regional Service Technician who brings both hands-on technical expertise and strong communication skills to the table. This role blends the responsibilities of a bench technician with the adaptability required to support all aspects of a modern computing environment.
What You Will Do
Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support. Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
Why It Might Be a Fit
The ideal candidate will have practical experience with hardware assembly, disassembly, maintenance, and repair, as well as strong knowledge of Windows OS and major software suites. They will also have solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
Requirements
- Practical experience with hardware assembly, disassembly, maintenance, and repair
- Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office)
- Familiarity with antivirus, security, and firewall technologies, including installation and recovery
- Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server)
- Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal
- Ability to identify and diagnose failed hardware components
- Valid Driver’s License
- A+, Net+, and Sec+ certifications, or equivalent experience
- Experience with all modern operating systems
- Deep understanding of business networking
- Deep understanding of Active Directory, Group Policy, File Sharing, etc.
- General understanding of technology related to small-medium businesses
- Virtualization experience is a plus!
Benefits
- Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
- Competitive 401(k) participation with up to 4% contribution match
- Certification reimbursement to support your continued development
- Meaningful opportunities for advancement within a growing organization
- A culture built on drive, accountability, collaboration, and excellence
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