Role OverviewThe IT Regional Service Technician will serve as a key point of contact for diagnosing and resolving issues related to workstations, hardware, software, networks, and more — both remotely and on-site. This role blends the responsibilities of a bench technician with the adaptability required to support all aspects of a modern computing environment.
What You Will Do
Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support. Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
Why It Might Be a Fit
The ideal candidate will have strong knowledge of Windows OS and major software suites, familiarity with antivirus, security, and firewall technologies, and solid troubleshooting skills across OS, hardware, and network issues.
Requirements
- Practical experience with hardware assembly, disassembly, maintenance, and repair
- Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office)
- Familiarity with antivirus, security, and firewall technologies, including installation and recovery
- Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server)
- Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal
- Ability to identify and diagnose failed hardware components
- Valid Driver’s License
Benefits
- Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
- Competitive 401(k) participation with up to 4% contribution match
- Certification reimbursement to support your continued development
- Meaningful opportunities for advancement within a growing organization
- A culture built on drive, accountability, collaboration, and excellence
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