IT Regional Service Technician

The IT Regional Service Technician will serve as a key point of contact for diagnosing and resolving technical issues related to workstations, hardware, software, networks, and more. This role blends hands-on technical expertise with strong communication skills to support clients across various industries.

What You Will Do

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support. Provide customer support both onsite and remotely, and perform complete hardware repair, maintenance, and security tasks.

Why It Might Be a Fit

The ideal candidate will have practical experience with hardware assembly, disassembly, maintenance, and repair, as well as strong knowledge of Windows OS and major software suites. Familiarity with antivirus, security, and firewall technologies, and solid troubleshooting skills across OS, hardware, and network issues, is also required.

Requirements

• Practical experience with hardware assembly, disassembly, maintenance, and repair
• Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office)
• Familiarity with antivirus, security, and firewall technologies, including installation and recovery
• Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server)
• Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal
• Ability to identify and diagnose failed hardware components
• Valid Driver’s License

Benefits

• Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
• Competitive 401(k) participation with up to 4% contribution match
• Certification reimbursement to support your continued development
• Meaningful opportunities for advancement within a growing organization
• A culture built on drive, accountability, collaboration, and excellence