IT Regional Service Technician

The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We're looking for a well-rounded Regional Service Technician who brings both hands-on technical expertise and strong communication skills to the table.

What You Will Do

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support. Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.

Why It Might Be a Fit

The ideal candidate will have practical experience with hardware assembly, disassembly, maintenance, and repair, as well as strong knowledge of Windows OS and major software suites.

Requirements

• Practical experience with hardware assembly, disassembly, maintenance, and repair.
• Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).
• Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
• Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
• Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
• Ability to identify and diagnose failed hardware components.
• Valid Driver’s License.
• A+, Net+, and Sec+ certifications, or equivalent experience
• Experience with all modern operating systems
• Deep understanding of business networking
• Deep understanding of Active Directory, Group Policy, File Sharing, etc.
• General understanding of technology related to small-medium businesses
• Virtualization experience is a plus!

Benefits

• Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
• Competitive 401(k) participation with up to 4% contribution match
• Certification reimbursement to support your continued development
• Meaningful opportunities for advancement within a growing organization
• A culture built on drive, accountability, collaboration, and excellence