Role OverviewThe IT Salesforce Service Desk Agent will provide frontline technical support with a focus on Salesforce, troubleshooting and resolving issues, and ensuring an exceptional customer experience.
What You Will Do
Provide frontline Salesforce technical support, collaborate with Salesforce admins and other IT teams, create and update knowledge base articles, and respond to inquiries in a timely and professional manner.
Why It Might Be a Fit
The successful candidate will have exceptional customer service and interpersonal skills, with the ability to work effectively with end-users at all technical levels, and will be able to multitask, prioritize, and adapt in a fast-paced environment.
Requirements
- Minimum of 2 years of experience in a Service Desk/Helpdesk Role
- Strong problem analysis and problem-solving skills
- Excellent written and verbal communication skills
- Exceptional customer service and interpersonal skills
- Ability to multitask, prioritize, and adapt in a fast-paced environment
- Knowledge and understanding of Active Directory functionality
- Proficient in Microsoft Office 365 applications
- Experience documenting all aspects of troubleshooting and issue resolution
- Familiarity with basic networking concepts
- Willingness to work flexible hours, including weekends and holidays
Benefits
- Medical and dental insurance
- 401(k) plan
- Paid time off
- Paid holidays
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