Role OverviewCarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams in the U.S. and overseas.
What You Will Do
Provide Tier 1 technical support to employees both in person and remotely, identify, investigate, and resolve a range of technical issues affecting business systems, and maintain high Customer Satisfaction (Internal) for our colleagues.
Why It Might Be a Fit
The ability to be creative and have the initiative to improve processes will be a major part of your success. You will be hybrid out of our office on 1001 Boylston Street in Boston, MA.
Requirements
- 1-2 years of support experience
- Associates’ Degree in MIS or equivalent experience
- Industry certifications (CompTIA) or similar certificate programs focusing on desktop support a plus
- Experience supporting Macs (OSX) and PCs (Windows and/or Linux) within an enterprise environment
- Demonstrated experience with leading technologies such as Google Workspace, Slack, and Okta
- Experienced working in a team-orientated and collaborative environment
- Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework
Benefits
- Equity for all employees
- Best-in-class benefits and compensation
- Flexible hybrid model
- Robust time off policies
- Daily free lunch
- New car discount
- Meditation and fitness apps
- Commuting cost coverage
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