IT Service Desk Associate

Inova
Any Location, VA
Category Healthcare
Job Description
Inova IT Enterprise Service Desk is looking for a dedicated IT Service Desk Associate to join the Team. This hybrid role will be full-time working a variable schedule based on business needs.

Requirements

  • Provide Tier 1 phone-based support to internal and external Inova customers
  • Resolves issues in an effective, efficient and timely manner to the customers’ satisfaction following Standard Operating Procedures (SOPs)
  • Communicates courteously and effectively with empathy to ensure customer and service level standards are successfully met

Benefits

  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program
  • Retirement: Inova matches the first 5% of eligible contributions – starting on your first day
  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost
  • Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities
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