IT Service Desk Manager

Peoplelink Staffing
Any Location, WI
Job Description
Lead and manage IT Service Desk operations across multiple locations, responsible for service delivery, team leadership, incident management, and continuous improvement aligned with ITIL best practices.

Requirements

  • 5+ years IT Service Desk / End-User Support experience
  • 2+ years leadership or management experience
  • Strong knowledge of ITIL / Service Desk frameworks
  • Experience with ticketing systems (ServiceNow, Remedy, Jira Service Management, Freshservice)
  • ITIL v4 certification
  • Experience in 24/7 multi-site environments
  • Knowledge of Active Directory, Microsoft 365
  • Networking fundamentals
  • Mobile Device Management (MDM)
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