Role OverviewProvides support to end-users on hardware, software, and network-related problems, questions, and use. Ensures problem ownership and promotes end-user satisfaction.
What You Will Do
Resolves out-of-the-ordinary issues, responds to tier two and higher trouble tickets, and closes assigned tickets.
Why It Might Be a Fit
Requires a Bachelor's Degree in Computer Science or a related field and two to four years of related experience.
Requirements
- Provides basic application and/or hardware support to Service Desk callers.
- Escalates calls to the appropriate support team when unable to resolve.
- Creates and maintains incident tickets.
- Ensures and verifies device functionality and service availability.
- Provides solutions at least to the level provided in the Knowledge Base (KB).
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