IT Service Desk Specialist II

Dewberry
Fairfax, VA
Job Description
Dewberry is seeking an IT Service Desk Specialist II to provide remote and desk-side support to users with issues related to company applications, systems, and platforms. This role is a key member of the IT team and contributes to a diverse and inclusive workplace. The position offers a competitive salary and benefits package, with opportunities for growth and innovation.

Requirements

  • Provide Tier I support to end-users for software applications, Windows-based workstations, mobile devices, and printers.
  • Perform Helpdesk functions and consistently achieve target service levels.
  • Analyze customer needs and resolve complex computer problems.
  • Track and trend problems and identify process improvement opportunities.
  • Expect travel in support of Emergency Management field operations.

Benefits

  • Competitive salary
  • Opportunities for professional growth
  • Diverse and inclusive workplace
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