Role OverviewThe IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is essential in assisting various divisions and geographic locations with their IT-related inquiries and issues.
What You Will Do
The IT Service Desk Specialist will work closely with users to diagnose and resolve technical problems, ensuring high levels of customer satisfaction. They will respond promptly to service requests and incidents, and escalate complex issues when necessary.
Why It Might Be a Fit
The ideal candidate will have strong technical knowledge, problem-solving skills, and a customer-centric mindset. They will be able to work effectively in a team environment and contribute to group objectives.
Requirements
- Technical degree in information systems, computer science or related field
- 1+ years of information technology experience
- Supporting Windows, macOS, iOS, and iPadOS
- Knowledge of M365, Teams, SharePoint, OneDrive
- Communication Skills: Strong verbal and written communication abilities necessary for effective customer interaction
- Technical Knowledge: Proficiency in troubleshooting and resolving issues related to software and hardware
- Problem-Solving Skills: Ability to quickly identify issues and develop effective solutions
- Customer-Centric Mindset: Commitment to fostering positive customer relationships and enhancing user experience
- Collaboration: Willingness to work as part of a team and contribute to group objectives
Benefits
- Full benefits package including health, vision, dental and 401k match up to 6%
- PTO and holidays
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