Role OverviewThis role provides frontline IT support for store, field, corporate, remote, and hybrid users. The position focuses on resolving support requests, maintaining user access, supporting end-user devices and applications, coordinating escalations, meeting service-level expectations, maintaining accurate records, and improving support documentation.
What You Will Do
Provide Tier 1 IT support to end users and system administrators across store, field, corporate, remote, and hybrid work environments. Answer questions, troubleshoot issues, instruct users on hardware and software functionality, and communicate support procedures and company policy.
Why It Might Be a Fit
The ideal candidate will have 1 to 3 years of relevant work experience in IT support, service desk, help desk, desktop support, retail systems support, or a related technical support function. The candidate should be able to communicate clearly, concisely, and courteously with technical and non-technical users through phone, e-mail, chat, ticketing, and in-person support channels.
Requirements
- High school diploma or GED
- 1 to 3 years of relevant work experience in IT support, service desk, help desk, desktop support, retail systems support, or a related technical support function
- Ability to communicate clearly, concisely, and courteously with technical and non-technical users through phone, e-mail, chat, ticketing, and in-person support channels
- Ability to manage multiple priorities, document work accurately, follow established procedures, and maintain ownership of issues through resolution
- Ability to provide support during off hours as business needs require
Benefits
- Medical
- Dental
- Vision
- 401K plus company match
- Mental health support
- Paid sick/holiday/vacation time
- Employee discount program
- Tuition reimbursement options
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