Role OverviewThe IT Service Desk Support Specialist will provide first-line technical support for radiology and operations departments within a healthcare organization. The role involves assisting end-users with technical issues related to radiology information systems (RIS), picture archiving and communication systems (PACS), and other medical imaging technologies.
What You Will Do
The IT Service Desk Support Specialist will be responsible for providing timely and effective solutions or escalating to higher-level support as needed, diagnosing and resolving basic technical problems related to desktop PCs, mobile devices, and medical imaging equipment, and ensuring accurate documentation of issues, resolutions, and user interactions.
Why It Might Be a Fit
The ideal candidate will have experience in an end user IT support role, preferably in a healthcare setting, and will be able to work closely with IT teams and other departments to resolve complex issues and improve overall system performance.
Requirements
- Associate's degree in information technology, computer science, or an applicable related field
- One (1) year experience in an end user IT support role
- Occasional travel between departments may be necessary
- Some travel is required between sites; a reliable means of transportation is required
Benefits
- Medical, dental, and vision insurance
- 401k with company match
- Life and disability insurance
- Tuition reimbursement
- Adoption assistance
- Pet insurance
- PTO and holiday pay
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