Role OverviewThe IT Service Desk Technician is the front-line IT support for employees in the Rancho Mission Viejo, CA location. Daily responsibilities include fielding and responding to phone calls, monitoring email and ticket queues, and submitting trouble tickets for employees located at multiple sites.
What You Will Do
Daily responsibilities include fielding and responding to phone calls, monitoring email and ticket queues, and submitting trouble tickets for employees located at multiple sites.
Why It Might Be a Fit
Our ideal candidate will be reliable and follow procedures and duties assigned by a supervisor. Ability to multi-task and prioritize tasks based on urgency. Ability to learn new skills quickly with minimal guidance.
Requirements
- 1-3 years' experience operating in an IT service desk or desktop support capacity
- Ability to multi-task and prioritize tasks based on urgency
- Ability to learn new skills quickly with minimal guidance
- Ability to work with all levels of Community personnel and to convey a professional, courteous, and helpful representative of the IT Department
- Strong verbal and written communication skills required
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- 401k with generous employer match
- PTO
- Holidays
- Flex Holidays
- Tuition Assistance
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