Role OverviewThe IT Service Desk Technician provides responsive technical support to Kingspan Americas employees through phone, chat, remote tools, and in-person support at offices and manufacturing plants.
What You Will Do
The role independently resolves common and complex end-user technology issues, maintains accurate service records, and escalates issues that fall outside the role's technical scope or access permissions.
Why It Might Be a Fit
The successful candidate will exhibit a patient service mindset, steady technical composure, thoughtful troubleshooting judgment, dependable personal ownership, clear empathetic communication, careful professional discretion, and practical learning agility.
Requirements
- Associate’s degree in Information Technology or a related field, or a high school diploma or equivalent with additional relevant work experience
- 3–7 years of experience in a Help Desk, Service Desk, or Desktop Support environment
- Industry credentials such as CompTIA A+, Network+, Microsoft 365 Certified: Endpoint Administrator Associate, or Azure Fundamentals
- Advanced working knowledge of Windows 11 and Microsoft 365 administration
- Proven experience with Identity Management (Entra ID/Active Directory) and MDM (Intune)
- Experience using Remote Monitoring and Management (RMM) tools for remote troubleshooting and for acting on RMM reports to patch and update systems before issues become incidents
Benefits
- 401k with company match
- Medical
- Dental
- Vision
- Identity Theft Protection
- Critical Illness
- Accident
- Hospital Indemnity
- Pregnancy and Parental Leave
- Fitness Reimbursement
- Educational Assistance
- Life
- AD&D
- Short- and Long-Term Disability
- Life Assistance Program
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