Role OverviewThe IT Service Desk Technician provides technical support to PruittHealth partners and contractors, troubleshooting problems with hardware, software, and networking.
What You Will Do
Troubleshoot issues, document and analyze problems, respond to customer issues, and provide excellent IT customer support service.
Why It Might Be a Fit
The ideal candidate will have excellent verbal and written communication skills, proficiency with Microsoft Office 365, and experience with Windows and Citrix environments.
Requirements
- Bachelor’s Degree Required
- A+ Certification, MCDST
- Two to Five years of experience supporting end user devices
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office 365
- Windows Operating System and Internet Applications
- MCP/A+ Certification
- Customer Service Experience
- Citrix
- Thin Client Devices
- Working technical knowledge of current thin client technologies and standards
- Excellent hardware troubleshooting experience
- Strong, hands-on technical knowledge of WYSE, Microsoft and Apple end user device systems
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